Our Policies

1. General Information

Welcome to Scentra.

By placing an order on our website, you agree to the policies outlined on this page.

We reserve the right to update or modify these policies at any time without prior notice.
The version published on this page will always be the most current and valid.

2. Product Quality & Authenticity

At Scentra, we are committed to delivering high-quality fragrance experiences.

Our perfumes are carefully selected to ensure:

  • Rich, long-lasting scents
  • Premium quality standards
  • A luxurious experience at an accessible price

Some products may come in simplified packaging, allowing you to pay for the fragrance itself rather than the outer presentation.

3. Orders & Payments

By placing an order, you confirm that:

  • All provided information (name, address, phone number) is accurate
  • You are authorized to use the selected payment method

We reserve the right to cancel or hold any order if:

  • Information is incomplete or incorrect
  • We are unable to reach you for confirmation
  • The product is unavailable or out of stock

In such cases, our team will contact you with suitable alternatives or updates.

4. Shipping & Delivery

We currently ship within Egypt.

  • Estimated delivery time: 2–7 business days
  • Shipping fees are displayed at checkout or confirmed by our team

Delays may occur due to:

  • Courier-related issues
  • Public holidays
  • Incorrect shipping information

If your order is delayed, please contact us with your order number for assistance.

5. Return & Exchange Policy

At Scentra, we aim to provide a flexible and smooth experience while maintaining hygiene standards.

5.1 Return Window

You may request a return or exchange within 14 days of receiving your order.

5.2 First 3 Days – Try & Decide

We understand that fragrance is personal.

Within the first 3 days, you may:

  • Test the perfume (a few sprays only)
  • Request a return or exchange if not satisfied

5.3 After 3 Days

  • Used products cannot be returned or exchanged
  • Unused and unopened items may still be eligible within 14 days

5.4 Accepted Return Reasons

We accept returns or exchanges in the following cases:

  • Product arrived damaged
  • Incorrect product received
  • Product does not match the description

In these cases, we will:

  • Replace the item, or
  • Provide a suitable solution

5.5 How to Request a Return

To process your request:

  • Contact us within the allowed timeframe
  • Provide your order number
  • Share photos or videos (if applicable)

Our team will guide you through the next steps.

6. Non-Returnable Cases

Returns will not be accepted if:

  • The product has been heavily used
  • The request is made after 14 days
  • The product was damaged due to misuse
  • The item was used after the first 3 days without valid reason

7. Order Cancellation

  • Orders can be canceled before shipping
  • Once shipped, cancellation may not be possible
  • Refused deliveries may incur shipping fees

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Please:

  • Take clear photos of the package and product
  • Record an unboxing video if possible
  • Contact us within 3 days

We will resolve the issue as quickly as possible.

💬 Final Note

At Scentra, your satisfaction is our priority.
We’re here to ensure every order delivers a premium fragrance experience.